Shipping Policy
Last updated: October 12, 2026
Thank you for shopping at Treezn. This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order on Treezn.com, you agree to the terms below.
1. Shipping Area
We currently ship to addresses within the United Kingdom only. All orders are dispatched from our own stock in the United Kingdom.
2. Shipping Cost
We offer FREE shipping on all orders, with no minimum order value. There are no hidden fees or additional delivery charges at checkout.
3. Order Processing Time
All orders are processed within 1–2 business days (Monday to Friday, excluding UK bank holidays) after payment is confirmed.
- Orders placed after 12:00 PM (UK time), on weekends, or on bank holidays will be processed the next business day.
- During high-demand periods, such as new product releases, pre-order launches, or holiday seasons, processing may take slightly longer. We will contact you if any delay is expected.
4. Delivery Time
Once your order has been dispatched, delivery usually takes 2–5 business days.
Estimated total time (processing + delivery): 3–7 business days.
Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to carrier issues, severe weather, or other circumstances beyond our control.
5. Order Tracking
When your order ships, you will receive a shipping confirmation email with your tracking number and a link to follow your parcel. If you have not received a tracking email within 3 business days of placing your order, please check your spam folder or contact us.
6. Packaging
We understand how valuable collectible cards are. Every order is carefully packed to protect your items during transit. Single cards are protected with sleeves and top loaders or rigid holders where appropriate, and sealed products are packed securely to prevent damage.
7. Incorrect Shipping Information
Please make sure your shipping address is complete and correct before placing your order. Treezn is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible. We can update the address only if the order has not yet been dispatched.
8. Lost, Delayed, or Damaged Parcels
- Delayed parcels: If your order has not arrived within 7 business days of dispatch, please contact us and we will investigate with the carrier.
- Lost parcels: If the carrier confirms a parcel as lost, we will send a replacement or issue a full refund.
- Damaged parcels: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and the items. We will arrange a replacement or refund in line with our Refund & Return Policy.
9. Pre-Order Items
Pre-order products will be shipped as soon as they are released and received in our stock. The expected release date is shown on each product page. If your order contains both pre-order and in-stock items, the whole order may be shipped together once the pre-order item is available, unless stated otherwise.
10. Contact Us
If you have any questions about shipping or your order, please contact our support team:
Treezn
77/81 High St, Guildford GU1 3DY, United Kingdom
+44 7350626131
Website: Treezn.com