Contact Us
We’re here to help! Whether you have a question about an order, a product, shipping, or returns, the Treezn support team is happy to assist you.
Get in Touch
Treezn
77/81 High St, Guildford GU1 3DY, United Kingdom
+44 7350626131
Website: Treezn.com
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (UK time)
Saturday: 10:00 AM – 4:00 PM (UK time)
Sunday & UK Bank Holidays: Closed
We aim to reply to all emails within 24 hours on business days. Messages received outside business hours will be answered on the next business day.
Before You Contact Us
To help us assist you faster, please include the following in your message:
- Your full name
- Your order number (if your question is about an order)
- A clear description of your question or issue
- Photos, if your item arrived damaged, defective, or incorrect
Frequently Asked Topics
Where is my order?
Once your order ships, you will receive an email with your tracking number. Orders are processed within 1–2 business days and delivered within 2–5 business days.
Do you charge for shipping?
No. We offer free shipping on all orders within the United Kingdom.
Can I return my order?
Yes. You can request a return within 30 days of delivery. Please see our Refund & Return Policy for full details.
Are your cards authentic?
Yes. All our products are 100% authentic and shipped from our own stock in the United Kingdom.
Can I cancel or change my order?
Yes, as long as your order has not been dispatched yet. Please contact us as soon as possible.
Useful Links
- Shipping Policy
- Refund & Return Policy
- Privacy Policy
- Terms of Service