Refund & Return Policy

Last updated: October 12, 2026

At Treezn, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. This policy explains how returns, exchanges, and refunds work.

1. Return Window

You have 30 days from the date of delivery to request a return. After 30 days, we are unable to accept returns or issue refunds, except where required by law.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Sealed products (booster packs, booster boxes, Elite Trainer Boxes, collection boxes, decks, etc.) must be unopened, in their original factory-sealed packaging, and in the same condition you received them.
  • Single cards must be returned in the same condition they were sent, inside the original sleeve and top loader or protective holder.
  • Graded cards (PSA, BGS, CGC, etc.) must be returned with the slab intact, undamaged, and untampered with.
  • Gaming products and accessories must be unused, in their original packaging, with all parts, manuals, and accessories included.
  • Proof of purchase (order number or receipt) is required.

3. Non-Returnable Items

For authenticity and security reasons, the following items cannot be returned unless they arrived damaged, defective, or incorrect:

  • Opened booster packs, boxes, or any sealed product with broken or removed shrink wrap
  • Single cards removed from their original protective sleeve or holder
  • Graded cards with damaged, cracked, or altered slabs
  • Gift cards
  • Items marked as “Final Sale” on the product page

4. How to Request a Return

  1. Contact us at Contact@treezn.com within 30 days of delivery.
  2. Include your order number, the item(s) you want to return, and the reason for the return.
  3. For damaged, defective, or incorrect items, please attach clear photos of the item and the packaging.
  4. Our team will reply within 1–2 business days with your return approval and the return address in the United Kingdom.

Please do not send items back without contacting us first. Returns sent without approval may not be accepted.

5. Return Shipping Costs

  • Damaged, defective, or incorrect items: Treezn covers the full cost of return shipping. We will provide a prepaid return label or reimburse your return postage.
  • Change of mind returns: The customer is responsible for paying the return shipping cost. Original shipping is free, so no shipping charge will be deducted from your refund.

We recommend using a tracked and insured shipping service for returns, especially for high-value cards, as we cannot be responsible for returns lost in transit.

6. Inspection and Refunds

Once we receive your return, we will inspect the item to confirm it meets the conditions above. We will email you to confirm whether your refund has been approved.

If approved, your refund will be processed within 7 days to your original payment method. Depending on your bank or card provider, it may take a few additional business days for the funds to appear in your account.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not the item you ordered, please contact us within 48 hours of delivery with photos. You can choose either:

  • A replacement of the same item (subject to availability), or
  • A full refund to your original payment method.

8. Exchanges

If you would like a different item, the fastest way is to return the original item for a refund and place a new order for the item you want.

9. Cancellations

You may cancel your order free of charge before it has been dispatched by contacting us as soon as possible. Once the order has shipped, it can no longer be cancelled, but you may return it under this policy.

10. Your Statutory Rights

This policy does not affect your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

11. Contact Us

If you have any questions about returns or refunds, please contact us:

Treezn

77/81 High St, Guildford GU1 3DY, United Kingdom

+44 7350626131

Contact@treezn.com

Website: Treezn.com