Privacy Policy

Last updated: October 12, 2026

Treezn (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from Treezn.com (the “Website”).

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Treezn is the data controller responsible for your personal data.

1. Information We Collect

Information you provide to us:

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Order details and purchase history
  • Messages you send to our support team

Payment information:
Payments are processed securely by trusted third-party payment providers. We do not store your full card number, CVV, or other sensitive payment details on our servers.

Information collected automatically:

  • IP address
  • Browser type and device information
  • Pages visited, time spent on the Website, and referring website
  • Cookies and similar tracking technologies (see Section 7)

2. How We Use Your Information

We use your personal data to:

  • Process, ship, and deliver your orders
  • Send order confirmations, shipping updates, and tracking information
  • Handle returns, refunds, and customer support requests
  • Prevent fraud and keep our Website secure
  • Improve our Website, products, and customer experience
  • Send marketing emails about new products and offers, only if you have agreed to receive them
  • Comply with our legal, tax, and accounting obligations

3. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract: to fulfil your order and provide our services
  • Legal obligation: to comply with tax, accounting, and other legal requirements
  • Legitimate interests: to prevent fraud, secure our Website, and improve our services
  • Consent: for marketing emails and non-essential cookies. You can withdraw your consent at any time.

4. Sharing Your Information

We never sell or rent your personal data. We only share it with trusted third parties when necessary to run our business, including:

  • Payment providers to process your payments securely
  • Shipping and delivery carriers to deliver your orders
  • Website hosting and e-commerce service providers
  • Email service providers to send order updates and newsletters
  • Analytics and advertising partners such as Google, to understand Website usage and show relevant ads
  • Authorities, when required by law

All third parties are required to protect your data and use it only for the purposes we specify.

5. International Data Transfers

Some of our service providers may process data outside the United Kingdom. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or standard contractual clauses, to protect your information.

6. Data Retention

We keep your personal data only for as long as necessary for the purposes described in this policy. Order and transaction records are kept for up to 6 years to meet UK tax and accounting requirements. Marketing data is kept until you unsubscribe or withdraw your consent.

7. Cookies

Our Website uses cookies to make it work properly, remember your preferences, analyse traffic, and support advertising.

  • Essential cookies: required for the Website and checkout to function
  • Analytics cookies: help us understand how visitors use our Website (e.g. Google Analytics)
  • Marketing cookies: used to measure and personalise ads (e.g. Google Ads)

Non-essential cookies are only used with your consent. You can manage or withdraw your cookie preferences at any time through our cookie banner or your browser settings.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Restrict or object to certain processing
  • Data portability, receiving your data in a commonly used format
  • Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us at Contact@treezn.com. We will respond within one month.

If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

9. Data Security

We use appropriate technical and organisational measures to protect your personal data, including SSL encryption across our Website and secure payment processing. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal data from them. Customers under 18 should use the Website with the involvement of a parent or guardian. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. Marketing Communications

You can unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any email or by contacting us. You will still receive important emails related to your orders.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page regularly.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Treezn

77/81 High St, Guildford GU1 3DY, United Kingdom

+44 7350626131

Contact@treezn.com

Website: Treezn.com